Deha Vietnam ★ 3.6

1. Re-enrolment and Customer care activities

- Monitoring classrooms activities daily, weekly, monthly to take prompt action for any issue

- Monitoring class operations and student grading

- Handling Customer requests and propose to manager action plan

- Monitoring daily re-enrolment rate and follow up action

- Monitoring re-enrolment processes to ensure customer satisfaction

- Maintaining office, classrooms, lobby according to Sylvan requirements

- Maintaining all facilities and equipment in proper conditions: clean, safe and workable

- Monitoring POSM/ books and teaching materials distribution

2. Center admin Management

- Supporting and facilitating teachers/TA’ schedule

- Arranging exam schedule

- Supporting in preparing teaching/testing material

- Facilitating TA tutoring activities

- Reporting class and student process for quality improvement activities

- Other tasks as required

* Welfare Policy:

- Wage agreement

- Bonus for individual sales and monthly group sales according to the center's general regulations.

- Pay social insurance and health insurance premiums according to the labor code, have a clear promotion schedule and career development opportunities.

- Participating in Team Building activities of the Company.