Maison Retail Management International ★ 3.5

A. Training Planning & Coordination

- Support in maintaining the Competency Framework for different roles.

- Assist in preparing annual / quarterly / monthly training plans.

- Conduct Training Needs Analysis (TNA) under guidance from Line Manager.

- Support tracking and monitoring training budget and expenses.

B. Training Design & Delivery

- Assist in designing and updating training materials such as:

- Onboarding / Orientation

- Sales & Customer Service Skills

- Basic Leadership & Soft Skills

- Company Culture & Values

- Coordinate and organize classroom, virtual, and e-learning sessions.

- Deliver training sessions when required (internal trainer role).

- Manage and update LMS (Learning Management System) if applicable.

- Collect feedback and support evaluating training effectiveness (e.g., Kirkpatrick Model).

C. Organizational Development (OD) Support

- Support standardization of workflows and internal processes.

- Assist in developing and maintaining:

- Career Path frameworks

- Succession Planning data

- Talent Pool tracking

- Participate in restructuring or expansion projects as assigned.

- Track L&D KPIs and prepare reports, such as:

- Training effectiveness

- Completion & engagement rates

- Capability improvement indicators

- Support integration of L&D data into HR processes:

- Performance Review

- KPI tracking

- Engagement Survey

- Prepare reports and dashboards using tools (Excel, Power BI, LMS).

D. Cross-Functional Collaboration

- Work closely with:

- Retail / Operations

- Marketing

- HR Business Partners

- Coordinate with Store Managers and Line Managers to collect training needs and feedback.

- Ensure smooth communication and execution of training initiatives.

E. Reporting & Administration

Track and report training KPIs such as:

- Training hours per employee

- Course completion rates

- Maintain training records and documentation.

- Support analysis of employee capability and development data.