Central One Bataan Ph Inc. ★ 5.0

Job Description
• Handles customer inquiries through the use of online media/phone
• Assesses individual issues and takes appropriate actions to ensure that customer’s needs are met
• Understand standard operating procedures and delivers service according to the quality standards set
by the company
• Escalate system anomalies and general issues faced by customers to the relevant party
• Requests for information at the start and end process through Live Chat, outbound calls, emails, and
other authorized communication tools such as MSN, Skype and Yahoo Messenger
• Follow up on unresolved inquiries through emails or phone calls
• Coordinate with payment team regarding customers pending cases such as deposit and withdrawal
transactions
• Complete logs, records and daily shift reports
• Performs other functions and special projects as assigned