BSS Group ★ 2.8

1. What we expect you to perform
- Receive requests and answer questions from customers through freshdesk, skype, live chat
- Support to handle problems arising when customers install and use Shopify Theme
- Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
- Updates to customers on the status of processing requests
- Advise customers on solutions when using eCommerce and Shopify
- Work with various teams
- Conduct other tasks assigned
- Ready to support clients on different timezone
2. To be a BSSer, you will have
- Salary: 8-15M (Review every 6 month).
- Performance bonus, seniority bonus, birthday gift
- Opportunities to improve English skills and to gain hands-on experience in dealing with and negotiating with diverse clients
- Opportunities to be promoted to Support Leader/Business Analyst
- Trained by 6+ year experienced ecommerce expert/specialists
- Work with 100% foreign. Exposed to the latest technology and eCommerce trend
- Monthly in-house coaching and mentor programs
- Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game...
- At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
- The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
- Office with a great view from the 18th floor and creative workplace design
- Working hours are 5 days/week
- Other benefits according to the provisions of the Company and the Labor Code