Amanoi Resort ★ 4.7

Mô tả công việc

Main Responsibilities

+  Attend meetings and briefing with the other Department Heads in absence of FB Manager
+ Ensure all the outlets/department reports and correspondence are completed punctually and accurately
+ Review existing and initiate new Food and Beverage policies together with FB Manager
+ Submit monthly report to the FB Manager detailing outlets result for the past month and outlets activities in the ensuring month
+ Provide quotation and group dining by liaising with Chef and FB Manager.
+ Assist the service staff in case if busy, remember guests are always your priority in any aspect of your work
+ Coordinate entertainment bookings for special dinner/wedding with the FB Manager & Chef
+ Seek opportunities to continually improve guest experience
+ Be familiar with service facilities provided in the hotel
+ Report any guest feedback to the FB Manager
+ Establish and maintain effective guest relations
+ Endeavor to remember guest’s names and address them by their surname
+ Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image
+ Communication with guests in a manner which promotes goodwill, trust and satisfaction
+ Take appropriate action to resolve guest complaints
+ To be empowered to handle special requests and complaints from outlet guests. Sell and Promote Products and Services
+ Sell the hotel and Amanoi products and services using up-selling and suggestive selling techniques
+ Promote the hotel and Amanoi Products and services
+ Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
+ Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures
+ Initiate action to correct hazardous situations and notify supervisors/ managers of potential danger
+ Adhere to the hotel’s security and emergency policies and procedures
+ Be familiar with property safety, current first aid and fire emergency procedures
+ Log security incidents and accidents in accordance with hotel requirements
+ Adhere to hotel cleaning and maintenance program
+ Ensure a high level of cleaning is maintained in your work area

Quyền lợi được hưởng

+ Basic Salary + Service charge + tip
+ Insurance as per the Law
+ Single Accommodation
+ 3 meals a day + Laundry service

Yêu cầu công việc

+ Strong Leadership skills
+ Excellent Communication skills, both in English and Vietnamese
+ 2 years experience in Outlet manager position in luxury resorts
+ Degree in International Hotel Management 
+ Great customer service skills

Yêu cầu hồ sơ

Application letter

CV

Qualifications