Acer Vietnam ★ 1.6

• Training Delivery: Deliver the product training to sales, marketing, customer service team and related people ensuring sufficient & up to date information.
• Content Development: Create and update training materials, including user manuals, presentations, quick-reference guides, and videos.
• Needs Analysis: Evaluate learner skill levels to identify knowledge gaps and define training requirements. Manage and analyse the monthly and quarterly product sales report for Business Head. Analyse the customer needs and market trend to identify the product plan that match business requirement and generate the sale opportunity.
• Technical Expertise: Maintain deep, up-to-date knowledge of the Company’s product line and industry trends.
• Assessment & Feedback: Evaluate training effectiveness through assessments and surveys, making continuous improvements to content.
• Other assigned task from Line Manager.

REPORTING LINE: Product Management & Marketing Head

WORKING RELATIONSHIP

Internal most frequent contact

• AAP/ PAP
• AVN PMM team
• AVN Project Sales team
• AVN Consumer team
• AVN Logistics team

External most frequent contact

• Partners
• Marketing agencies and vendors

QUALIFICATIONS

• Minimum 03-year experience in the same position or in similar position
• Familiar with IT products and technology (laptop, desktop, monitor, peripherals) & well understanding and experience in sale/marketing for notebooks, desktops, digital displays, projectors, workstations, servers, IT and IoT solutions. Pre-sales experience in ICT & server is advantages
• Strong verbal and written communication both English and Vietnamese.
• Strong negotiation, planning & forecasting skills
• Logical, ownership, positive work
• Work well with people, aggressively anticipate impacts of workload/issues
• Ability to work under high pressure and fast working environment
• Proficiency in office applications

An IT Hardware Product Trainer designs, develops, and delivers technical training programs on hardware devices (servers, networking gear, laptops, peripherals) to employees and customers. They create manuals and multimedia materials, conduct needs assessments, and ensure technical proficiency to enhance product adoption and troubleshooting skills.

BENEFITS

• Apply Social Insurance right at probation period
• 24/7 Health Insurance
• 13th salary & QUARTERLY BONUS
• Yearly company trip
• Yearly health general checking
• Young & dynamic working environment